Infrastructure Outsourcing – Service Desk

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This is a scalable service designed to improve productivity, save costs and crucially, to ensure the business is in control. This means being fully aware of incidents when they happen and when they are resolved; fully aware of performance against SLA; and fully aware of the value of the service desk to the business.

We'll show you how you can save money each year through Service Desk outsourcing while providing world class help desk support. NESCop Technologies Service Desk delivers:

  • Cost reduction 30 to 50 percent
  • Improved productivity
  • Enhanced end-User experience
  • Control and management report
  • Service integration
  • Reducing risk

Our service desk minimize the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution.

Service Offerings
  • Application Support
  • Hardware Support
  • Network Connectivity Support
  • User Administration: user ids or mailboxes creation and management

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