This is a scalable service designed to improve productivity, save costs and
crucially, to ensure the business is in control. This means being fully aware of
incidents when they happen and when they are resolved; fully aware of
performance against SLA; and fully aware of the value of the service desk to the
business.
We'll show you how you can save money each year through Service Desk outsourcing
while providing world class help desk support. NESCop Technologies Service Desk
delivers:
- Cost reduction 30 to 50 percent
- Improved productivity
- Enhanced end-User experience
- Control and management report
- Service integration
- Reducing risk
Our service desk minimize the cost of downtime to the business by providing
clients with a single point of contact for all technology incidents and
requests, maximizing resolution on first contact through our proprietary
troubleshooting process capability, and managing all escalated incidents and
problems through to resolution.
Service Offerings
- Application Support
- Hardware Support
- Network Connectivity Support
- User Administration: user ids or mailboxes creation and management