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ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL is a comprehensive documentation of Best Practice for IT Service Management used by thousands of organizations around the world. The knowledge and guidance is contained within the ITIL books and the supporting certification and qualification scheme. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle.

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